Job Description
Job Title: Travel Advisor - University Team
Department: Operations
Reports To: Operations Manager
FLSA Classification: Non-Exempt (Hourly), Overtime Eligible
Location: Remote Only Position Summary
Christopherson Business Travel, a globally recognized leader in Travel Management, is seeking a Travel Advisor to join our University Team. This position is accountable for organizing and servicing travel arrangements from beginning to end for university faculty, staff, students, and athletic teams. The Travel Advisor will perform all ticketing duties, provide expert travel counsel, and maintain an exceptionally high level of service while ensuring compliance with applicable travel regulations. As an employee of Christopherson Business Travel, you will set an excellent example of our brand promise.
Compensation Hourly Rate: $23.00 - $25.00 per hour, based on experience and qualifications.
Commission: Uncapped commission potential based on production. At Christopherson, we believe in rewarding our Travel Advisors for their work - the more you produce, the more you earn. There is no ceiling on what you can make.
Overtime: As a non-exempt employee, you are eligible for overtime pay at 1.5x your regular rate for all hours worked over 40 in a workweek.
Responsibilities - Provide travel expertise with excellent customer service to university travelers, including faculty, staff, students, and athletic departments
- Organize and process individual and group travel, handling multiple itineraries and groups simultaneously
- Responsible for timely and accurate ticketing and invoicing across all university travel programs
- Interpret and enforce university client travel policies when making reservations
- Negotiate rates on behalf of groups for airfare, hotels, ground transportation, and charter services
- Determine the most economical and efficient manner to handle client travel arrangements and service needs
- Keep traveler profiles updated and document any requests in the PNR
- Resolve client service issues with patience, empathy, and urgency
- Serve as a liaison between university stakeholders (Procurement, Finance, Athletics) and Christopherson Account Management and Operations teams
- Ensure compliance with DOT regulations, TSA requirements, passport and visa requirements, and other applicable travel regulations
- Maintain awareness of international travel advisories, entry requirements, and health/safety protocols relevant to university travelers
- Handle sensitive traveler data in accordance with PCI compliance standards and company data privacy and security policies
- Ensure customer awareness and education, and capitalize on cross-sell opportunities by maintaining a general knowledge of all travel-related products and services
- Respond to customer feedback promptly, maintain precise documentation, and continually monitor client expectations
- Be willing to work as part of the overall team, assisting others when workload allows
Requirements & Competencies - GDS Proficiency: Minimum of 2 years of Sabre GDS experience required (ticketing, reissues, voids, cancellations, EMD and MCO issuance, PNR management)
- Experience: 5+ years of reservation experience with a full-service travel agency; university or higher education travel experience preferred
- Group Travel: Experience in group travel including chartering buses, securing blocked air and hotel space, and coordinating event or athletic travel
- International Travel: Strong international booking, pricing, and exchange experience
- Regulatory Knowledge: Familiarity with DOT regulations, TSA requirements, passport and visa procedures, and international entry requirements
- Technology Proficiency: Proficient in the Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint) and comfortable working with Google Workspace (Docs, Sheets, Gmail); experience with CRM or support platforms (e.g., Salesforce, Zendesk) a plus
- General Tech Savviness: Comfortable navigating multiple applications simultaneously, learning new software quickly, and troubleshooting basic technical issues in a remote environment
- Remote Work Setup: Reliable high-speed internet connection is required; must be able to maintain a professional, distraction-free home office environment
- Customer Centricity: Makes things easy for the customer; is helpful and adds value; personalizes the experience; maintains accuracy; treats customers professionally; sets expectations and follows through
- Consultative: Offers useful advice to proactively assist customers and provides options tailored to university travel needs
- Coachable: Receives feedback with a growth mindset and a mentality toward continuous improvement
- Embraces Change: Comfortable with change; keeps an open mind; flexible, adaptable, and resilient
- Positive Attitude: Stays calm and composed under pressure; lifts others; remains positive with customers and coworkers
- Problem Solver: Resourceful and uses initiative to independently find solutions; looks for ways to overcome obstacles
- Communicates Effectively: Excellent oral and written communication skills; comfortable communicating with university stakeholders and being on camera for meetings as needed
- Time Management: Detail oriented with strong organizational skills; prioritizes effectively across multiple accounts
- Multitasking: Comfortable working in a fast-paced environment; ability to juggle more than one customer, issue, or task at a time; works tasks in parallel
- Teamwork Orientation: Steps in to help others; focuses on meeting customer expectations and service levels
- Spanish language fluency a plus
Training & Work Schedule Training will run every day for a minimum of 4 weeks, from 8:00 AM to 5:00 PM Mountain Time. New hires must be able to commit to this training schedule.
Advisors will be scheduled anytime between 7:00 AM and 7:00 PM Mountain Time. Shifts can fall anywhere within that window. Schedules are not guaranteed, may change, and will not be assigned until after training is complete.
What We Offer Christopherson Business Travel offers a comprehensive benefits package designed to support you and your family. Benefits-eligible employees (working 30+ hours per week) enjoy the following:
Compensation & Financial - Competitive hourly pay ($23-$25/hr) with uncapped commission based on production
- 401(k) retirement plan with generous match
- Company-paid group life insurance (up to $50,000)
Health & Wellness - Medical, dental, and vision insurance (eligible the first of the month following start date)
- Short-term and long-term disability coverage 100% paid for by the company
- Employee Assistance Program (EAP) - free confidential counseling, 24-hour hotline, and 25% discount on legal and financial services
Time Off & Leave - Generous paid time off
- 8 paid company holidays plus 2 floating holidays for cultural or religious celebrations important to you
- Two company-paid administrative break periods: a one-week summer break and an end-of-year break (5+ days) - in addition to your PTO
- Paid maternity leave (up to 4 weeks) and paid spousal/paternity leave (1 week)
- Bereavement leave and military leave
- FMLA-eligible leave
About Christopherson Business Travel Founded in 1953, Christopherson Business Travel is a globally recognized leader in Travel Management. Our vision is to be the travel provider and employer of choice. We live by our core values - We Value People and We Create Value - and our mission is to Connect People & Places. We offer a collaborative, remote-friendly work environment where innovation and exceptional service are at the heart of everything we do.
Physical Requirements This is a sedentary role performed in a remote home office setting. The position requires extended periods of sitting, use of a computer and telephone, and the ability to communicate clearly in English (verbal and written). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Job Tags
Hourly pay, Temporary work, Summer holiday, Work at office, Remote work, Home office, Flexible hours, Shift work